7Gear Casino Privacy Policy

At 7Gear Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our platform at www.7gear.io. By registering an account or using our services, you acknowledge that you have read and understood this document. We encourage you to review this policy carefully before proceeding with your 7gear login or any other interaction with our site.

1. Who We Are

At 7Gear, we operate as a licensed online casino under a Costa Rica gaming licence. Our platform offers a wide range of casino games including slots, live casino titles, and more. We process your personal data as the data controller, meaning we determine the purposes and means of handling the information you provide. If you have any questions regarding this policy or our data practices, you can contact our support team at support@7gear.io at any time.

2. Information We Collect

When you use our 7 Gear Casino platform, we may collect several categories of personal data. This information is necessary to provide you with a safe, compliant, and enjoyable gaming experience.

2.1 Registration and Account Data

• Full name, date of birth, and gender
• Email address and contact telephone number
• Residential address and country of residence
• Username and password used for your 7 gear login
• Copies of identity documents submitted during verification

2.2 Financial and Transaction Data

• Payment method details (card numbers, bank account information)
• Deposit and withdrawal history
• Transaction timestamps and amounts in supported currencies including EUR and GBP

2.3 Technical and Usage Data

• IP address and device identifiers
• Browser type, operating system, and screen resolution
• Pages visited, time spent on our platform, and game activity logs
• Information collected via our 7gear app or 7 gear casino app if used on mobile

2.4 Communications Data

• Messages sent to our 24/7 LiveChat support
• Email correspondence with our team
• Records of promotional enquiries, including those related to 7gear bonus codes or 7 gear promo codes

3. How We Use Your Data

We at 7Gear use the personal information we collect strictly for legitimate business and regulatory purposes. Below is an overview of how your data is processed:

• To create and manage your player account and facilitate your 7gear casino login
• To verify your identity and comply with anti-money laundering (AML) obligations
• To process deposits and withdrawals via Visa, Mastercard, Maestro, bank transfer, CoinsPaid, and Noda
• To provide customer support in English, Finnish, Spanish, Greek, and other available languages
• To send you promotional communications, including information about your 7gear casino bonus or any applicable 7 gear no deposit bonus offers, if you have opted in
• To ensure responsible gaming compliance and protect vulnerable players
• To improve our website and tailor your gaming experience
• To detect, prevent, and investigate fraud or other suspicious activity

4. Legal Basis for Processing

At 7Gear Casino, we rely on several legal grounds to process your personal data:

• Contractual necessity: We need your data to fulfil our obligations under our Terms and Conditions
• Legal compliance: We are required to process certain data to comply with licensing, AML, and Know Your Customer (KYC) regulations
• Legitimate interests: We process data to operate, maintain, and improve our platform securely
• Consent: Where required, we will ask for your explicit consent before processing your data for marketing purposes

5. Sharing Your Data

We at 7Gear do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers when necessary:

• Payment processors and banking partners to handle transactions
• Identity verification and KYC service providers
• Game software providers powering our platform, such as Pragmatic Play, NetEnt, Play'n GO, and others
• Regulatory and law enforcement authorities where required by law
• Our LiveChat support integration provider to handle player enquiries

All third-party partners we work with are subject to strict data protection agreements and may only use your information to provide the specified services.

6. Data Retention

We retain your personal data for as long as your account remains active and as required by our legal obligations. Even after you close your account at our 7 gear online casino, we may retain certain records for a period of up to five years or longer where required by applicable law, particularly in relation to financial transactions and AML compliance.

7. Cookies and Tracking Technologies

Our 7Gear Casino website uses cookies and similar tracking technologies to enhance your browsing experience. These include essential cookies for site functionality, analytics cookies to understand how players interact with our platform, and marketing cookies to deliver relevant promotional content. You may manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our site.

8. Your Rights

We are committed to honouring your rights regarding your personal data. Depending on your jurisdiction, you may be entitled to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to legal retention requirements
• Object to or restrict certain types of data processing
• Withdraw your consent to marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us directly at support@7gear.io. Our support team operates 24/7 and will respond to your request promptly.

9. Data Security

At 7Gear, we implement industry-standard security measures to safeguard your personal information against unauthorised access, disclosure, or loss. These include SSL encryption, secure servers, and strict internal access controls. While we take every reasonable precaution to protect your data, no system can be guaranteed to be completely secure. We encourage you to use a strong password and keep your 7 gear casino login credentials confidential at all times.

10. Restricted Jurisdictions

Our services are not available in all countries. We do not accept players from a range of restricted jurisdictions, including the United States of America, Russia, France, and many others. If you access our platform from a restricted country, we will be unable to process your registration or transactions. A full list of restricted territories is available in our Terms and Conditions.

11. Children's Privacy

Our 7Gear Casino platform is strictly intended for adults aged 18 years or older. We do not knowingly collect personal data from minors. If we become aware that a player is under the legal gambling age, we will immediately suspend the account and delete all associated data in accordance with applicable regulations.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our 7Gear Casino services following any such update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. Our dedicated support team is available around the clock via LiveChat at www.7gear.io or by email at support@7gear.io. We at 7 Gear Casino are always here to help and ensure your experience with us is safe, fair, and transparent.